Technical Account Manager – Japan

Job description details

Intro

We are looking for a qualified Technical Account Manager (m/f/d) in Tokyo to oversee and address our customers’ technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.

As a Technical Account Manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.

Ultimately, you should be able to provide technical, product and business knowledge to support sales processes and strengthen customer relationships.

Your Job

• You will provide technical support for customers throughout both pre-sales and post-sales processes.
• You will address all product-related queries promptly and accurately.
• You will train customers to use products effectively and confidently.
• You will provide developers with customer feedback to help identify potential new features or products.
• You will report on product performance and share key insights with internal teams.
• You will identify solutions to reduce support costs while maintaining customer satisfaction.
• You will analyze customer needs and suggest upgrades or additional features to meet their requirements.
• You will liaise with the sales department to win new business and increase sales opportunities.
• You will establish and maintain best practices for customer support and technical account management.
• You will keep track of sales performance metrics and ensure data-driven decision-making.

Your Profile

• You have proven work experience as a Technical Account Manager.
• You have a solid technical background with hands-on experience in digital technologies.
• You are familiar with software and front-end development.
• You have strong technical expertise in email (SMTP/MTA).
• You have strong experience in data analysis.
• You have practical experience using Grafana and Clickhouse.
• You possess excellent knowledge of Linux.
• You have strong skills in analyzing and resolving customer problems.
• You hold a BSc degree in Computer Science or a relevant field.
• You have native-level Japanese language skills (speaking, reading, and writing).
• You can communicate with your team in English.
• You can grasp customers’ needs quickly and suggest timely solutions.
• You have excellent verbal and written communication skills.

Nice to Have

• You have technical knowledge of antispam solutions (a plus).
• You have prior project management experience.
• You have an interest in technologies such as Docker, Git, and Golang.

Your Benefits

• Free space for innovation and independent action in a fast-growing international company with a promising future.
• Short decision paths and flat hierarchies in an open work atmosphere.
• Personal and professional development opportunities.

Your application form