GOT A QUESTION? WE’RE HERE TO HELP.
Our support team is available around the clock to answer your queries via live chat, e-mail or phone.
Please select the service (below) that you need assistance with, and the respective contact details will be displayed along with our online solution articles and guides for you to search through.
EMAIL SECURITY
- Security Awareness Service
- Spam and Malware Protection
- Advanced Threat Protection
- Email Encryption
- Mailbox Migration Tool
- Email Archiving
- Continuity Service
- Signature and Disclaimer
BACKUP & RECOVERY
- VM Backup
- 365 Total Backup
- Endpoint Backup
- Physical Server Backup
COMPLIANCE
- 365 Permission Manager
24/7
Customer Support
30 sec
Phone Response
16 sec
Live Chat Response
99 %
Customer Satisfaction
WHY THE SUPPORT PROMISE?
No matter how good a solution is, every environment is unique and unexpected issues do happen. If something goes wrong, you need to be able to rely on fast, knowledgeable and effective support. So we’re committed to provide this, right around the clock. We have a team of experts on standby; no chatbots, no middle person.
Quite simply, our experts are here, ready and waiting to answer your queries 24 hours a day, 7 days a week with an average call response time of less than 30 seconds. This is what makes us the best in the industry.
- Average call response in less than 30 seconds
- Speak directly with product experts, no bots or gatekeepers
- No extra cost for active customers
And promises are meant to be kept: We have won the Best MSP Technical Support Award for the 2023 MSP Innovations Awards Europe! Providing premium tech support is one of our core pillars of operation, and we are thrilled that our efforts to give our Managed Service Provider Partners optimum service are being recognized in this way!