GOT A QUESTION? WE’RE HERE TO HELP.

Our support team is available around the clock to answer your queries via live chat, e-mail or phone.

Please select the service (below) that you need assistance with, and the respective contact details will be displayed along with our online solution articles and guides for you to search through.

EMAIL SECURITY

  • Security Awareness Service
  • Spam and Malware Protection
  • Advanced Threat Protection
  • Email Encryption
  • Mailbox Migration Tool
  • Email Archiving
  • Continuity Service
  • Signature and Disclaimer
CLICK HERE FOR SUPPORT

BACKUP & RECOVERY

  • VM Backup
  • 365 Total Backup
  • Endpoint Backup
  • Physical Server Backup
CLICK HERE FOR SUPPORT

COMPLIANCE

  • 365 Permission Manager
CLICK HERE FOR SUPPORT
CLICK HERE FOR SUPPORT
CLICK HERE FOR SUPPORT
CLICK HERE FOR SUPPORT
24/7 Customer Support

24/7

Customer Support

30 sec Phone Response

30 sec

Phone Response

16 sec Live Chat Response

16 sec

Live Chat Response

99% Customer Satisfaction

99 %

Customer Satisfaction

4

“Your customer service team is nimble and responsive and pleasure to work with”

Mike Goodwin

UptimeByDesign, TX, USA

“I just wanted to express how fantastic your support is on your product. Your staff always seem to have the correct balance of professionalism with a human side thrown in, which is also a huge benefit.”

Ian Cox

Technical Director, Midland Computers

“Very friendly, fast and helpful support! Thumbs up!”

André Motzkus

Head of IT Operations, TELES AG Informationstechnologien

“I would like to go out of my way to express excellent customer satisfaction and acknowledge outstanding customer service and technical know-how. KUDOS: out of the hundreds of vendors I deal with, you are in the top 5% of excellence.”

Doug Claxton

CTO / Senior Project Manager, Technical Solution Expert, LANmaster, Canada

“On the rare occasions I have had to contact the support desk, my issue has always been resolved very quickly”

George Sayer

Systems Manager (IT Department), St George's Waybridge, UK

5

WHY THE SUPPORT PROMISE?

No matter how good a solution is, every environment is unique and unexpected issues do happen. If something goes wrong, you need to be able to rely on fast, knowledgeable and effective support. So we’re committed to provide this, right around the clock. We have a team of experts on standby; no chatbots, no middle person.

Quite simply, our experts are here, ready and waiting to answer your queries 24 hours a day, 7 days a week with an average call response time of less than 30 seconds. This is what makes us the best in the industry.

  • Average call response in less than 30 seconds
  • Speak directly with product experts, no bots or gatekeepers
  • No extra cost for active customers

And promises are meant to be kept: We have won the Best MSP Technical Support Award for the 2023 MSP Innovations Awards Europe! Providing premium tech support is one of our core pillars of operation, and we are thrilled that our efforts to give our Managed Service Provider Partners optimum service are being recognized in this way!

MEET OUR SUPPORT TEAM! 

Our multinational colleagues support you from Germany, Malta, North Macedonia, Spain, Argentina, Canada and the United States.