GOT A QUESTION? WE’RE HERE TO HELP.
Our support team is available around the clock to answer your queries via live chat, e-mail or phone.
Please select the service (below) that you need assistance with, and the respective contact details will be displayed along with our online solution articles and guides for you to search through.
- Security Awareness Service
- Spam and Malware Protection
- Advanced Threat Protection
- Email Encryption
- Mailbox Migration Tool
- Email Archiving
- Continuity Service
- Signature and Disclaimer
BACKUP & RECOVERY
- VM Backup
- 365 Total Backup
- Endpoint Backup
- Physical Server Backup
- 365 Permission Manager
Live Chat Response
“Your customer service team is nimble and responsive and pleasure to work with”
“I just wanted to express how fantastic your support is on your product. Your staff always seem to have the correct balance of professionalism with a human side thrown in, which is also a huge benefit.”
“Very friendly, fast and helpful support! Thumbs up!”
“I would like to go out of my way to express excellent customer satisfaction and acknowledge outstanding customer service and technical know-how. KUDOS: out of the hundreds of vendors I deal with, you are in the top 5% of excellence.”
“On the rare occasions I have had to contact the support desk, my issue has always been resolved very quickly”
WHY THE SUPPORT PROMISE?
No matter how good a solution is, every environment is unique and unexpected issues do happen. If something goes wrong, you need to be able to rely on fast, knowledgeable and effective support. So we’re committed to provide this, right around the clock. We have a team of experts on standby; no chatbots, no middle person.
Quite simply, our experts are here, ready and waiting to answer your queries 24 hours a day, 7 days a week with an average call response time of less than 30 seconds. This is what makes us the best in the industry.
- Average call response in less than 30 seconds
- Speak directly with product experts, no bots or gatekeepers
- No extra cost for active customers
And promises are meant to be kept: We have won the Best MSP Technical Support Award for the 2023 MSP Innovations Awards Europe! Providing premium tech support is one of our core pillars of operation, and we are thrilled that our efforts to give our Managed Service Provider Partners optimum service are being recognized in this way!