Customer Onboarding Specialist

Customer Onboarding Specialist

Washington, USA

The Hornetsecurity Group is the leading cloud security provider in Europe, which protects the IT infrastructure, digital communication and data of companies and organizations of all sizes. Its services are provided worldwide via 11 redundantly secured data centers. The product portfolio covers all important areas of email security, including spam and virus filters, legally compliant archiving and encryption, as well as defense against CEO fraud and ransomware. With more than 350 employees, the Hornetsecurity Group is represented globally at several locations and operates in more than 30 countries through its international distribution network. The premium services are used by approximately 50,000 customers including Swisscom, Telefónica, KONICA MINOLTA, LVM Versicherung and CLAAS.

To accelerate our global expansion we are looking for a motivated Customer Onboarding Specialist for 40 hours/week to start immediately or as soon as possible in our office in Washington DC/Chevy Chase, MD.

Job description details

  • You support our sales team in customer projects.
  • You ensure a successful onboarding process to our services for our customers.
  • You accompany the configuration steps of our services.
  • You hold presentations about the Hornetsecurity Services.
  • You participate in technical aspects of tenders.
  • You assist the support staff in dealing with complex issues.
  • You have an IT education.
  • You have professional experience in the field of IT support/ help desk/ onboarding/ presales or consulting of IT solutions, ideally in an IT security or SaaS environment.
  • You have excellent communication skills and can present yourself competently and confidently to customers.
  • You enjoy convincing customers of Hornetsecurity Services on a technical level in presentations and web meetings.
  • Experience with Salesforce is beneficial.
  • You tackle things proactively, prefer to complete tasks today rather than tomorrow, and enjoy working in an international, fast-paced environment.
  • Free space for innovation and independent action.
  • Short decision paths and flat hierarchies in an open work atmosphere.
  • Personal and professional development opportunities.
  • Attractive and performance-related compensation.
  • No dress code – you can come to work as you like.
  • Delicious coffee, tea and fresh fruit every day for free.
  • Free Book Policy – we will order your reference books.
  • Regular pizza meetings for an interdisciplinary exchange.
  • Team events like Lasertag, Live Escape Room or LAN parties – let yourself be surprised.
  • Unlimited contracts.
  • Fast growing international company with a promising future and no limits to growth in your professional career.

Your application form


Contact

Viktoria Wagner

Any questions?

Any questions? Our Recruiter, Julia Klein, is at your disposal. You can contact her by phone at +49 511 515 464-0, via WhatsApp at +49 511 515 464-99 or via email at job@hornetsecurity.com

Security Operator – Canada

Security Operator

Montréal, Canada

The Hornetsecurity Group is the leading cloud security provider in Europe, which protects the IT infrastructure, digital communication and data of companies and organizations of all sizes. Its services are provided worldwide via 11 redundantly secured data centers. The product portfolio covers all important areas of email security, including spam and virus filters, legally compliant archiving and encryption, as well as defense against CEO fraud and ransomware. With more than 350 employees, the Hornetsecurity Group is represented globally at several locations and operates in more than 30 countries through its international distribution network. The premium services are used by approximately 50,000 customers including Swisscom, Telefónica, KONICA MINOLTA, LVM Versicherung and CLAAS.

For our location in Montréal (Quebec H2G 2J6) we are looking for a motivated Security Operator for 40 hours/week to start immediately or as soon as possible.

Job description details

  • You work closely with your colleagues in the Security Lab and are the one who doesn’t give “evil” a chance: You analyze emails for spam, malware and phishing.
  • You continuously maintain our rules database by deriving email patterns and translating these patterns into rules.
  • You identify ongoing spam, malware and phishing campaigns and take active action against them.
  • You process reports on incorrectly detected spam e-mails.
  • You actively contribute to our Threat Detection Automation by providing feedback to the development team or helping to develop it yourself.
  • You have a technical Degree (BAC/DEC) in a technology discipline and/or an equivalent combination of education and related experience.
  • You have basic knowledge in scripting.
  • You have experience in the described area of responsibility and are familiar with Internet technologies and protocols with a focus on e-mail.
  • You are proficient in regular expressions and subnetting – ideally, you are familiar with tools such as Yara.
  • You are fully bilingual (French and English).
  • You enjoy understanding complex contexts and are characterized by very good analytical skills and a high level of abstraction.
  • You enjoy working in a team, are solution-oriented, reliable and able to work under pressure.
  • Additional Sick Leave & Public Holidays.
  • Collective Insurance Plan.
  • Way to Work Goodie.
  • Health & Wellness Fund.
  • Free space for innovation and independent action.
  • Short decision paths and flat hierarchies in an open work atmosphere.
  • Personal and professional development opportunities.
  • Attractive and performance-related compensation.
  • No dress code – you can come to work as you like.
  • Delicious coffee, tea and fresh fruit every day for free.
  • Free Book Policy – we will order your reference books.
  • Regular pizza meetings for an interdisciplinary exchange.
  • Unlimited contracts.
  • Fast growing international company with a promising future and no limits to growth in your professional career.

Your application form


Country Manager – Canada

Country Manager Canada

Montréal, Canada

The Hornetsecurity Group is the leading cloud security provider in Europe, which protects the IT infrastructure, digital communication and data of companies and organizations of all sizes. Its services are provided worldwide via 11 redundantly secured data centers. The product portfolio covers all important areas of email security, including spam and virus filters, legally compliant archiving and encryption, as well as defense against CEO fraud and ransomware. With more than 350 employees, the Hornetsecurity Group is represented globally at several locations and operates in more than 30 countries through its international distribution network. The premium services are used by approximately 50,000 customers including Swisscom, Telefónica, KONICA MINOLTA, LVM Versicherung and CLAAS.

For our location in Montréal (Quebec H2G 2J6) we are looking for a Country Manager for 40 hours/week to start immediately or as soon as possible.

Job description details

  • You are responsible for the sales and marketing strategies as well as the implementation of our channel and GTM strategies.
  • You provide regular reports and analyses for the management.
  • You support and coach the sales department ensuring that targets are achieved.
  • You develop relationships with key decision makers, customers, and partners in Canada.
  • You have an eye on the market and the positioning of the Hornetsecurity Group and know how to turn the right screws to differentiate from competitors.
  • You have 5+ years of professional experience in the field of IT-security and/or cloud solutions.
  • You have substantial experience and proven track record in expanding channel operations within Canada.
  • You have a strong leadership experience and successfully managed sales teams.
  • You convince with excellent interpersonal skills to communicate with both technical and sales colleagues effectively.
  • You have strong operational and analytical capabilities.
  • You have excellent communication skills in French and English and present yourself competently and confidently to partners and customers.
  • You motivate yourself with your own successes and pursue your quarterly goals with passion.
  • You are an organizational talent and know how to set priorities in favor of the Hornetsecurity Group.
  • Additional Sick Leave & Public Holidays.
  • Collective Insurance Plan.
  • Way to Work Goodie.
  • Health & Wellness Fund.
  • Free space for innovation and independent action.
  • Short decision paths and flat hierarchies in an open work atmosphere.
  • Personal and professional development opportunities.
  • Attractive and performance-related compensation.
  • No dress code – you can come to work as you like.
  • Delicious coffee, tea and fresh fruit every day for free.
  • Free Book Policy – we will order your reference books.
  • Regular pizza meetings for an interdisciplinary exchange.
  • Unlimited contracts.
  • Fast growing international company with a promising future and no limits to growth in your professional career.

Your application form


Office Manager

Office Manager

Washington, USA

The Hornetsecurity Group is the leading cloud security provider in Europe, which protects the IT infrastructure, digital communication and data of companies and organizations of all sizes. Its services are provided worldwide via 11 redundantly secured data centers. The product portfolio covers all important areas of email security, including spam and virus filters, legally compliant archiving and encryption, as well as defense against CEO fraud and ransomware. With more than 350 employees, the Hornetsecurity Group is represented globally at several locations and operates in more than 30 countries through its international distribution network. The premium services are used by approximately 50,000 customers including Swisscom, Telefónica, KONICA MINOLTA, LVM Versicherung and CLAAS.

We are looking for a motivated Office Manager for our location in Washington DC (Chevy Chase, MD) for 40 hours/week.

Job description details

  • You are responsible for the office management with all its multifaceted administrative and coordinating tasks and represent the company internally and externally.
  • You are responsible for the “mailroom” and act as a contact person for employees and external contacts. In short, you are the “good soul” of the company.
  • You ensure the smooth preparation and follow-up of meetings including catering.
  • You are the central interface for facility management and support travel management by processing travel expense reports among other things.
  • You ensure the procurement of office and work materials for the Washington DC office.
  • You will take on and manage a variety of special projects (e.g. office design, planning and organizing company events, optimizing the purchasing process).
  • You support the colleagues in the Washington DC office regarding internal sales processes, in which you are actively involved.
  • You have already gained experience in office management, secretarial work, reception or as an assistant.
  • You are an organizational talent, know how to set priorities and keep the balls in the air despite a high workload.
  • Thanks to your careful and structured way of working, you always keep track of things and want to help shape the necessary structures and processes.
  • You are characterized by flexibility and commitment and enjoy representing the company as a central contact person.
  • You have very good MS Office skills.
  • You are communicative and a teamplayer.

• Free space for innovation and independent action.

• Short decision paths and flat hierarchies in an open work atmosphere.

• Personal and professional development opportunities.

• Attractive and performance-related compensation.

• No dress code – you can come to work as you like.

• Delicious coffee, tea and fresh fruit every day for free.

• Free Book Policy – we will order your reference books.

• Regular pizza meetings for an interdisciplinary exchange.

• Team events like Lasertag, Live Escape Room or LAN parties – let yourself be surprised.

• Unlimited contracts.

• Fast growing international company with a promising future and no limits to growth in your professional career.

Your application form


Team Lead Sales US

Team Lead Sales US

Washington, USA

The Hornetsecurity Group is the leading cloud security provider in Europe, which protects the IT infrastructure, digital communication and data of companies and organizations of all sizes. Its services are provided worldwide via 11 redundantly secured data centers. The product portfolio covers all important areas of email security, including spam and virus filters, legally compliant archiving and encryption, as well as defense against CEO fraud and ransomware. With more than 350 employees, the Hornetsecurity Group is represented globally at several locations and operates in more than 30 countries through its international distribution network. The premium services are used by approximately 50,000 customers including Swisscom, Telefónica, KONICA MINOLTA, LVM Versicherung and CLAAS.

To push our global expansion we are looking for a motivated Team Lead for our US Sales Team for 40 hours/week to start immediately or as soon as possible in our office in Washington DC (Chevy Chase, MD).

Job description details

  • You take over the technical leadership of the US sales team, coordinate the tasks and will also be required to support and mentor the team.
  • You carry out the daily actions and manage team engagement to achieve the sales targets (KPI).
  • You work closely with the Head of Sales and are responsible for sales reporting.
  • You will be responsible for negotiating terms and conditions as well as preparing offers and contracts and the project support within B2B Sales.
  • You identify growth potential and implement measures to increase efficiency.
  • You are responsible for the coordination, implementation and control of actions with the goal of increasing sales.
  • You may be required be present at customer events, trade fairs and workshops.
  • You have a degree in business administration or comparable training.
  • You have several years of sales experience, ideally in the IT security industry.
  • You have already gained experience in leading small/medium teams in a similar position and you know how to develop and motivate a high-performing sales team.
  • You have knowledge in sales KPIs, forecasting and pipeline management.
  • You have a real hunter mentality, are able to overcome obstacles and know how to convincingly address customers and partners of Hornetsecurity services in presentations and negotiations.
  • You are motivated by your own successes and pursue your quarterly goals with passion.
  • You have top-notch analytical skills as well as entrepreneurial way of thinking and acting.
  • Free space for innovation and independent action.
  • Short decision paths and flat hierarchies in an open work atmosphere.
  • Personal and professional development opportunities.
  • Attractive and performance-related compensation.
  • No dress code – you can come to work as you like.
  • Delicious coffee, tea and fresh fruit every day for free.
  • Free Book Policy – we will order your reference books.
  • Regular pizza meetings for an interdisciplinary exchange.
  • Team events like Lasertag, Live Escape Room or LAN parties – let yourself be surprised.
  • Unlimited contracts.
  • Fast growing international company with a promising future and no limits to growth in your professional career.

Your application form


Account Manager – Canada

Account Manager

Toronto, Canada or remote

The Hornetsecurity Group is the leading cloud security provider in Europe, which protects the IT infrastructure, digital communication and data of companies and organizations of all sizes. Its services are provided worldwide via 11 redundantly secured data centers. The product portfolio covers all important areas of email security, including spam and virus filters, legally compliant archiving and encryption, as well as defense against CEO fraud and ransomware. With more than 350 employees, the Hornetsecurity Group is represented globally at several locations and operates in more than 30 countries through its international distribution network. The premium services are used by approximately 50,000 customers including Swisscom, Telefónica, KONICA MINOLTA, LVM Versicherung and CLAAS.

For our location in Toronto (or remote) we are looking for a motivated Account Manager for 40 hours/week to start immediately or as soon as possible.

Job description details

  • As Account Manager you identify as well as continuously develop new customer projects and create a relationship to decision makers of your customers within the assigned sales region.  
  • You are responsible for expanding and gain your sales pipeline; thereby you are supported by our sales partners and presales consultants.
  • You oversee the sales cycles of your projects at any time and ensure a systematical work on your follow open tasks.
  • You help our channel partners to win projects by support them with direct touch.
  • You act as a liaison between customers/partners and the internal departments of the company to convey information and ensure that things get done in a timely and accurate manner.
  • You contribute to precise forecasting and to the expansion of the CRM pipeline through your expertise and your systematic way of working.
  • You have an eye on the market and the positioning of the Hornetsecurity Group and know how to turn the right screws to differentiate from competitors.
  • You have a solid IT knowledge through your education, your academic studies or a comparable qualification – ideally in the area of IT security or cloud services.
  • You look back on at least 5 years of experience in direct or indirect sales of complex products which require explanations in the B2B environment.
  • You have excellent communication skills and present yourself competently and confidently to partners and customers – both in French and English.
  • You enjoy convincing customers and partners of the Hornetsecurity Group Services in presentations and negotiations.
  • You motivate yourself with your own successes and pursue your quarterly goals with passion.
  • You are an organizational talent and know how to set priorities in favor of the Hornetsecurity Group.
  • You have a high willingness to travel.
  • You are flexible and adaptable to the everchanging market environment.
  • Additional Sick Leave & Public Holidays.
  • Collective Insurance Plan.
  • Way to Work Goodie.
  • Health & Wellness Fund.
  • Free space for innovation and independent action.
  • Short decision paths and flat hierarchies in an open work atmosphere.
  • Personal and professional development opportunities.
  • Attractive and performance-related compensation.
  • No dress code – you can come to work as you like.
  • Delicious coffee, tea and fresh fruit every day for free.
  • Free Book Policy – we will order your reference books.
  • Regular pizza meetings for an interdisciplinary exchange.
  • Unlimited contracts.
  • Fast growing international company with a promising future and no limits to growth in your professional career.

Your application form