Technical Support Specialist – Bilingual French/English

• You will diagnose and resolve our corporate clients’ technical issues over the telephone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements.
• You build personal customer relationships and focus on offering an awesome customer experience.
• You escalate issues to our development team and co-ordinate such issues until they are solved.
• You convey customer feedback to product development staff.
• You keep customers informed on how and when issues are resolved.
• You interact with other teams to provide a comprehensive and high-quality support.
• You help in user education.
• You work in a 24/7 shift system with a great planning reliability. Depending on the shift there are attractive bonuses and compensation days.

• You have excellent logical, analytical and problem-solving skills.
• You possess good customer etiquette and the ability to manage high profile customers well under pressure.
• You have experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat etc.
• You have a good understanding of basic networking protocols.
• You are fluent in English and French – any other language is a plus.
• You are a quick learner and self-starter .

Bonus Skills (you get plus points):

• You have knowledge/experience with Hyper-V and/or VMware virtualization platforms.
• You have previous experience in network/system administration.
• You have a deep understanding of the Windows Server operating system (file system, registry, memory model, security model, process model).
• You have knowledge/experience with Microsoft VSS.

• Free space for innovation and independent action in a fast-growing international company with a promising future.
• Short decision paths and flat hierarchies in an open work atmosphere.
• Personal and professional development opportunities.
• Temporary Employee Exchange Program – we provide the ability for you to work at our global office locations and explore the world (e.g. Malta, Madrid, Montréal, Washington).
• Home-Office Option and flexible working time.
• No dress code – you can come to work as you like.
• Delicious coffee, tea, soft drinks and fresh fruits every day for free.
• Regular global update meetings with free pizza or donuts for everyone in our offices.
• Free Book Policy – we will order your reference books.
• Team events like Laser Tag, Escape Room or nights out together – let yourself be surprised.
• Be-Active Bonus – we’ll keep you healthy with an allowance to your membership in fitness and sports clubs.
• Unlimited contracts – we’re looking for hornets to grow long term with us.
• Extensive Onboarding – we equip you with a welcome kit, 2 days Onboarding Bootcamp, Mentoring Program and regular feedback meetings.
• Office Dogs are welcome – you don’t have to leave your dog alone at home!
• Referral Bonus: we pay 1500€ for each referral who is successfully hired by us!