If you do not have the reset option, the new Control Panel might not be able to access your LDAP service. Your LDAP settings have been transferred over from the Email Laundry Portal. Please make sure that those are still up-to-date and make sure to add our IP ranges to your data base firewall. Once done, please try again. If you are still experiencing issues logging in, please contact our technical support.

You might encounter an issue adding the /20 subnet to some firewalls. If you run into this issue, you will need to split IP into different /24 subnets, which we have done here for you. Please add the following IPs along with the other two ranges from the onboarding site instead:

94.100.128.0/24, 94.100.129.0/24, 94.100.130.0/24, 94.100.131.0/24, 94.100.132.0/24, 94.100.133.0/24, 94.100.134.0/24, 94.100.135.0/24, 94.100.136.0/24, 94.100.137.0/24, 94.100.138.0/24, 94.100.139.0/24, 94.100.140.0/24, 94.100.141.0/24, 94.100.142.0/24, 94.100.143.0/24

Yes, and we strongly recommend that you do. If any settings are missing the emails will still be delivered and are not lost. You can remove the Email Laundry MX records once you have confirmed that the emails are being successfully delivered.

The data base will update itself within 30 seconds after being checked by our filter system. So you will be able to check for any new emails almost in realtime. 

Per default, a user can release “Infomail” and “Spam” classified emails out of the spam report. Apart from this, a user can access the Control Panel and release these emails via Email Live Tracking. An Administrator has more options available and can release all quarantined emails out of the Control Panel for all users.

To administrate a Domain or Partner account, make sure that you have selected a domain to administer, from the Application Scopes in the top right corner. For additional information, please visit our Control Panel handbook.

That depends on your individual settings. The system allows the setup of spam report informing them that an email has been quarantined. In the Control Panel you can set how often this information is sent. Every active user setup within the Control Panel can also access Email Live Tracking, allowing them to access their quarantined emails.

Yes, for every feature that adds an additional service charge, a notification is shown. Other Notifications are shown as well, for example before deleting elements in the Control Panel.

An email classified as ‘Rejected’ does not reach the filter system. Information about rejected emails are no longer available and cannot be forwarded. You can find more information on the filter categories from the Control Panel handbook.

In order to prevent unauthorized change-request, our technical support will only react to requests provided by authorized persons. The people specified in the Service Dashboard section “Contact Data”, are the people authorized to submit support requests.

Advanced Threat Protection is a service enabled for all domains and will therefore apply to all users. Exception to this is the Targeted Fraud Forensic Filter, which allows to be enabled per group or individual mailbox.

Yes, it can! This is also highly recommended. You can do this by accessing the whitelabeling section. Our Control Panel handbook provides you with a explanation on how to customize available information.

Our Security Lab continuously monitors and updates the filters and services throughout the year. With the Advanced Threat Protection Service, it is even possible to detect zero-day attacks. The information about current threats is transmitted from here to the virus filter. Our filter systems are continuously updated on-the-fly, while our software is enhanced in regular service intervals. We are constantly updating all services.

You can access all quarantined emails via the Email Live Tracking. Apart from this every user may receive a spam report on regular basis, where he or she is able to release spam and Infomails out of quarantine.

Hornetsecurity provides you with a 3 months quarantine for all email categories, with the exception of ‘Rejected’, as those are emails declined during the SMTP dialogue and therefore never where accepted by our mail servers.

After changing the MX-Records of a domain, Spam and Malware Protection is active for the whole domain. It cannot be deactivated for individual mailboxes. You can find further details on the setup of Spam and Malware Protection from the Onboarding Guide as well as the Control Panel handbook.

We were able to migrate the majority of your data. You can find a full overview of the migrated information from the Onboarding Guide.

During the daily usage, the individual recipient will not notice any delays for emails not stored in quarantine. There are individual mechanisms designed to prevent delayed security threats, which will affect delivery times. For more information please check our ATP documentation.

Make sure you have Adobe Flash Player installed and enabled from within the browser. Should you still encounter missing content from within the Control Panel, make sure to reset your Adobe Flash settings and feel free to contact our technical support.

Your current contract and prices will remain the same. Should you have questions regarding your individual contract, please go ahead and contact our sales department.

We are transferring data from the Email Laundry Portal to the Hornetsecurity Portal in regular intervals, so any new data added will automatically transfer over. The sync for your domain will stop as soon as you either use your admin login from within the Control Panel to save a change, or you have changed your MX records to Hornetsecurity. 

As soon as the system registers write changes made by an administrator from within the Hornetsecurity Control Panel, we will discontinue to transfer any new data from the Email Laundry Portal. This is done to prevent oder data to overwrite your new Control Panel information. That means if you update the routing and save the changes, it will prevent any data sync. If you do not need to perform any changes but want to stop the sync, you can perform any other write action, such as creating a mailbox or group.

The transferral will also discontinue as soon as you have switched your MX records to Hornetsecurity.

You might encounter an increased amount of user mailboxes from within the Hornetsecurity Contorl Panel, compared to the Email Laundry Portal. The usage of personal Black and White lists within our system requires the user to exist within the system. Therefore it was necessary to create the users.

In order to keep those entries valid, the users will need to remain within the Control Panel as well. Deleting the users would automatically remove the personal Black and White list entries related to that specific user. Should you want to retain any entries for the complete domain, we recommend exporting them from a user level and adding them back on a domain level. You will find information on exporting and importing Black and White list entries from within the Control Panel manual.

Our customer Support is available to you 24/7 by phone as well as per email. You can find the regional contact details of our contact page, as well as opening a ticket.

Yes, though the service will still require some manual setup in order to catch all emails in case of an outage. Please make sure to check the Onboarding Guide for more details on the required information.

The user will receive a notification that they are lacking the needed permissions along with a request to get in touch with their administrator, so they can check the email prior to the release.

The whitelabelling system is quite different compared to the Email Laundry, therefore a transferral of the information wasn’t possible. The Control Panel offers quite extended customizing options. You will find a steps-by-step instruction on customizing the Control Panel from the manual.

Yes, you can use Azure as your directory service via LDAP. There are some alterations related to the synchronized attributes with Azure. You will find a complete overview from our Control Panel manual, along with setup instructions.

The language of the spam report is linked to the language chosen from within the Control Panel for an individual user. To change that language, the user will need to change their Control Panel language. You will find instructions on how to change the Control Panel language in our manual.

Yes, all services can be tested for 30 days, free of charge. To beginn a trial, simply enable the service from within the Control Panel. You will receive a pop-up warning you that enabling that service will result in additional charges, which will take effect after 30 days. To end the trial, simply disable the service again. For any questions regarding the trial period, please feel free to contact our sales department.

That very much depends on where you perform the user check. During the initial SMTP dialogue, our system will perform a check for the recipient, based on the user check setup from within the Control Panel. If you where to perform the user check from an STMP server, then it would only be necessary for that user to exist there and not within the Control Panel. If the user check is set to LDAP, then the user needs to exist on the Active Directory and so forth. It should be considered though, that spam reports can only be created for existing users stored within the Control Panel. 

Transferred Black and White lists will be divided between user and admin lists. When viewing the complete domain, you will only see the admin lists. To see the user lists, you will first need to switch to the individual user. Please refer to the Control Panel handbook for more details on how to switch between users.