- Communicating with customers through a variety of channels to assist them in diagnosing problems and to guide them in solving issues about our services and products.
- Creating Support Tickets and process them to final resolution.
Spamina is a European-based cloud security provider that protects the digital communication, IT infrastructure and sensitive data of businesses and organizations of all sizes. Since 2019, Spamina is part of the Hornetsecurity Group – the leading German cloud security provider for email in Europe. The security specialist from Hanover provides its services worldwide via 9 redundant, secured data centers. The product portfolio covers all important areas of email security, including spam and virus filters, legally compliant archiving and encryption, as well as defense against CEO fraud and ransomware. With around 200 employees, the Hornetsecurity Group is represented globally at 10 locations and operates in more than 30 countries through its international distribution network. The premium services are used by approximately 40,000 customers including Swisscom, Telefónica, KONICA MINOLTA, LVM Versicherung, DEKRA, Claas, and the Otto Group.
For our location in Barcelona we are looking for a motivated Support Technician for 40 hours/week. Working hours: rotating shifts from 9:00 to 18:00 (with 1 hour for lunch) and from 16:00 to 24:00.
Do you want to help shape the growth and success of Hornetsecurity Group?
Then apply now with your CV, cover letter and certificates (as PDF) using the following form. You can send us your application in Spanish, English or German.
Any questions? Our HR Manager, Viktoria Wagner, is at your disposal. You can contact her by phone at +49 511 515 464-0, via WhatsApp at +49 511 515 464-99 or via email at firstname.lastname@example.org.