Support Technician (m/f/d)

  • Communicating with customers through a variety of channels to assist them in diagnosing problems and to guide them in solving issues about our services and products.
  • Creating Support Tickets and process them to final resolution.

Spamina is a European-based cloud security provider that protects the digital communication, IT infrastructure and sensitive data of businesses and organizations of all sizes. Since 2019, Spamina is part of the Hornetsecurity Group – the leading German cloud security provider for email in Europe. The security specialist from Hanover provides its services worldwide via 9 redundant, secured data centers. The product portfolio covers all important areas of email security, including spam and virus filters, legally compliant archiving and encryption, as well as defense against CEO fraud and ransomware. With around 200 employees, the Hornetsecurity Group is represented globally at 10 locations and operates in more than 30 countries through its international distribution network. The premium services are used by approximately 40,000 customers including Swisscom, Telefónica, KONICA MINOLTA, LVM Versicherung, DEKRA, Claas, and the Otto Group.

For our location in Barcelona we are looking for a motivated Support Technician for 40 hours/week. Working hours: rotating shifts from 9:00 to 18:00 (with 1 hour for lunch) and from 16:00 to 24:00.

Your job:

• Communicating with customers through a variety of channels to assist them in diagnosing problems and to guide them in solving issues about our services and products.

• Creating Support Tickets and process them to final resolution.

• Remaining alert to messages from the incident notification system, informing the response team when incidents arise.

• Initial assessment of reported incidents so as to assign the most appropriate priority level to new tickets.

• Escalating issues and tickets so that they may be considered for immediate action, based on possible impact or SLA terms.

• Basic monitoring of infrastructure and services.

• Helping in user education.

Your profile:

• Vocational education in the area of information technology.

• Industry acknowledged certification of related technologies is a plus.

• Experience in the area of IT support highly desired.

• Desirable understanding of IP networking and e-mail systems.

• Knowledge of Linux is a plus.

• Good communication and presentation skills (written and spoken).

• Good command of the English and Spanish language (written and spoken); any other language is a plus.

• Good team player and inter-personal skills.

Your benefits:

• Free space for innovation and independent action.

• Short decision paths and flat hierarchies in an open work atmosphere.

• Personal and professional development opportunities.

• Attractive and performance-related compensation.

• Flexible and trust based working time.

• No dress code – you can come to work as you like.

• Delicious coffee, tea and fresh fruit every day for free.

• Free Book Policy – we will order your reference books.

• Regular pizza meetings for an interdisciplinary exchange.

• Team events like Lasertag, Live Escape Room or LAN parties – let yourself be surprised.

• Unlimited contracts.

• Fast growing international company with a promising future and no limits to growth in your professional career.

Do you want to help shape the growth and success of Hornetsecurity Group?
Then apply now with your CV, cover letter and certificates (as PDF) using the following form. You can send us your application in Spanish, English or German.


Any questions? Our HR Manager, Viktoria Wagner, is at your disposal. You can contact her by phone at +49 511 515 464-0, via WhatsApp at +49 511 515 464-99 or via email at moc.y1569078056tiruc1569078056esten1569078056roh@b1569078056oj1569078056.

Marketing Specialist (m/f)

IT security is our business. With our cloud security services, we protect the data and communication of ten thousands of companies in more than 30 countries. We have over 100 employees and cooperate with more than 550 partners worldwide. With our business model we are highly successful and belong to the 50 most quickly growing German tech companies. In order to expand our growth, we are looking for people who develop our business with professional competence, who enjoy performing, are solution-focused and help shaping a positive company culture.
 
We are looking for a motivated Marketing Specialist (m/f) for our site in Pittsburgh (USA):
 

Main job description:

• Responsible for management of campaign plans and tactics.

• Coordinates and manages external service provider.

• Works with other Hornetsecurity staff to meet customer demands.

• Assess campaign results and performance, identifying opportunities for improvement.

• Web design and maintenance.

• Maintain social media content and accounts such as Facebook, Twitter, and LinkedIn.

Included Responsibilities:

• Has a good understanding of all Hornetsecurity products.

• Updates job knowledge by studying new product descriptions.

• Attends and actively participates in trainings and internal meetings.

• Maintains personal communication and IT equipment by troubleshooting, reporting, and tracking problems.

• Maintains and improves quality results by following standards and recommending improved policies and procedures.

• Performs other duties as assigned.

Required skills and education:

• Associate or Bachelor degree, in Graphic Design / Marketing or related fields, or equivalent experience.

• Experience in a marketing position, with a minimum of 3 years.

• Experience in controlling and executing marketing campaigns.

• Excellent written communication skills.

• Proficient in Microsoft Office Suite, proficiency in Adobe Creative Suite is a plus.

• Knowledgeable with analytic reports: Google, Social Media, etc.

• Ability to work in a fast-paced environment with capability of working independently, highly self-motivated, organized and has ability to set priorities.

As Hornetsecurity is a German company, German language skills would be a plus.

Organizational alignment:

• Reports to Country Manager.

• Reports on a dotted line basis to the Head of Marketing.

• Cooperates closely with team members from the Marketing team and the U.S. Sales Team.

    

You want to help shape the growth and success of Hornetsecurity? Then please send your CV, cover letter and certificates to moc.y1569078056tiruc1569078056esten1569078056roh@b1569078056oj1569078056 or alternatively via our career page. Please enter your salary and your earliest possible start date.

 

 

 

Any question?  Our HR manager, Viktoria Wagner, is at your disposal. You can reach her at +49 511 515 464-0 or via e-mail: moc.y1569078056tiruc1569078056esten1569078056roh@b1569078056oj1569078056.